Help

365 days a year from 8.00am to 8.00pm


Every day we work hard provide our customers with a better service that together with our software solutions, helps you run your business activity efficiently.

 

In line with the philosophy that we are adopting since 1995 aimed at constant software improvement, we have decided to reorganize our support department to improve the efficiency of the service offered.

Below, you may find guidelines that will help us answer your needs in a timely and efficient manner.

To access the after sales support service offered by ericsoft you need to possess a valid license code.

You can retrieve this code from your PMS. To do so, you will need to access the following menu options [ “About” “Activation code”]. To use our support service, you will have to communicate this code to our international call center system. An ericsoft expert will evaluate the priority of your request and will call you back in a rapid and punctual manner to solve your problem. 

In order to ensure that you will be able to efficiently use all features of our systems we constantly hold online webinars, free of charge for our customers, on the different modules and versions available of our software. 
 

How to contact our Help Desk

You can phone our support team by dialing +39 0541 604894 (extension 1)

 

A technician will answer your call, evaluate the nature of your request and associate a priority code to it. subsequently, based on the code assigned, you will be called back by an ericsoft expert that will assist you in solving your issue.

 

This will help us distinguish between urgent calls, that require an immediate reply and inquiries that can be addressed at a later stage, with the dedication and quality of our service.

You can also contact our help desk by sending an email to: help@ericsoft.com.

In your email, you will need to specify the reason behind your support inquiry, together with your license code, in order to help us identify your request. Every email must include a specific request.

Please note that emails without a specific inquiry will not be taken into account.

 

Our support service is available 365 days a year, from 8.00am to 8.00pm (CEST); anyhow support on Sundays is only provided for “emergency” problems, which prevent you from running your business.

Reporting a problem within the software

Using the “Issue report” menu available in your software you will be able to report a problem or suggest an improvement regarding our software directly to our development team. Once the request has been sent, you will receive a confirmation email.

How to contact our Customer Care

 

Ericsoft’s Customer Care team will assist you in your training needs (on site or remote) regarding the use of our software and provide any information related to our product range.

 

You can contact Customer Care:

  • sending an email to info@ericsoft.com
  • filling the online form on our website
  • calling +39 0541 604894 (extension 4)

Need help with our software?

Contact our technical support department

Support

After sales support: 7 days a week / 365 days a year
Open from 8:00am to 8:00pm 

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Contacts

Address: S.S. Adriatica 62, Misano Adriatico (RN)

Offices: Mon-Fri 09:00am - 1:00pm / 2:30pm - 6:30pm 
Helpdesk: 7 days a week / 365 days a year / 8:00am - 8:00pm 

VAT: 04211680402

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