Online Manual accessible to all users
Every day we work hard provide our customers with a better service that together with our software solutions, helps you run your business activity efficiently.
In line with the philosophy that we are adopting since 1995 aimed at constant software improvement, we have decided to reorganize our support department to improve the efficiency of the service offered.
Below, you may find guidelines that will help us answer your needs in a timely and efficient manner.
You can retrieve this code from your PMS. To do so, you will need to access the following menu options [ “About” “Activation code”]. To use our support service, you will have to communicate this code to our international call center system. An ericsoft expert will evaluate the priority of your request and will call you back in a rapid and punctual manner to solve your problem.
In order to ensure that you will be able to efficiently use all features of our systems we constantly hold online webinars, free of charge for our customers, on the different modules and versions available of our software.
You can phone our support team by dialing +39 0541 604894 (extension 1)
A technician will answer your call, evaluate the nature of your request and associate a priority code to it. subsequently, based on the code assigned, you will be called back by an ericsoft expert that will assist you in solving your issue.
This will help us distinguish between urgent calls, that require an immediate reply and inquiries that can be addressed at a later stage, with the dedication and quality of our service.
You can also contact our help desk by sending an email to: firstname.lastname@example.org.
In your email, you will need to specify the reason behind your support inquiry, together with your license code, in order to help us identify your request. Every email must include a specific request.
Please note that emails without a specific inquiry will not be taken into account.
Our support service is available 365 days a year, from 8.00am to 8.00pm (CEST); anyhow support on Sundays is only provided for “emergency” problems, which prevent you from running your business.
Using the “Issue report” menu available in your software you will be able to report a problem or suggest an improvement regarding our software directly to our development team. Once the request has been sent, you will receive a confirmation email.
Ericsoft’s Customer Care team will assist you in your training needs (on site or remote) regarding the use of our software and provide any information related to our product range.
You can contact Customer Care:
Having difficulties accessing the ericsoft control panel? Download our PDF guide
Online Manual accessible to all users
Updates in accordance with the legislation
Constant analyses of improvement requests submitted by users
Ericsoft collects personal data for operation efficiency purposes and to offer customers and end users the best experience possible with its services and software. Data collected includes the following and refers not only to customers’ data, but also end users’ one:
Name and contact data: Ericsoft collects your first and last name, email address, postal address, phone number and other similar contact information.
Credentials: Ericsoft collects passwords, password hints and similar security data used for authentication and account access.
Payment data: Ericsoft collects data necessary to process your payment, such as credit card number and the security code associated with the payment method.
Customers and end users have choice options on the data collected and can therefore decline to provide such personal data; anyhow, if data necessary for service provision is not provided, some features or services may not be used.
Ericsoft uses the data that collected for two reasons: (1) to provide the services offered, (2) to send communications, including informational and promotional ones.
Services offered: include service functioning, service performance maintenance and improvement, as well as the development of new functionalities, research and customer support. Some examples include:
Customer support: Ericsoft uses data to diagnose service problems and provide support services.
Service Improvement: Ericsoft uses data to continually improve the services offered, including the provision of new features or capabilities.
Security, Safety and Dispute Resolution: Ericsoft uses data to protect the security and safety of its services and customers, to detect and prevent fraud, to confirm software licenses validity, to resolve disputes, and to enforce its contracts.
Communications: Ericsoft uses data collected to deliver and personalize its communications with customers. For example, Ericsoft may contact customers by email or other means to: inform them when a subscription is about to end, communicate that updates are available, demand for information relative to a service or repair request, invite a customer to take part in a survey or remind them to keep their account active.
Ericsoft shares customers’ and end users’ personal data with customers’ consent or based on the necessity to complete a transaction or provide a service requested or authorized by the customer or the end user. For example, when a customer or end user provides payment information to complete a purchase transaction, Ericsoft shares payment data with banks and other entities that process payment transactions or provide other financial services, for fraud prevention and credit risk reduction.
Ericsoft shares personal data with its affiliates and subsidiaries companies, vendors and agents that work on her behalf, for the purposes specified in this policy. For example, companies hired to provide customer service support or assist in protecting and securing systems and services may need access to personal data in order to provide these services. In such cases, these companies must abide by Ericsoft’s data privacy and security requirements and are not allowed to use personal data they receive from Ericsoft for any other purpose. Ericsoft may also disclose personal data as part of a corporate transaction such as a merger or asset sale.
Finally, Ericsoft will access, disclose and preserve personal data, including customers’ and end users’ content, when in good faith believes that doing so is necessary to:
comply with applicable law or respond to a valid legal process, including from law enforcement or other government agencies;
protect Ericsoft customers, for example to prevent spam or attempts to fraud users of the services, or to help prevent the loss of life or serious injury of anyone;
operate and maintain the security of the Ericsoft services, including actions to prevent or stop an attack on the Ericsoft’s computer systems or networks;
protect the rights and property of Ericsoft, such as enforcing the application of the terms that govern the use of the services.