As you certainly know, if you have been doing this job for a while, customers’ requests are multiple and varied, especially when it comes to payment methods. Some ask for discounts, others for separate bills, others use vouchers and some travel for work and only pay for extras because the room is already being paid by their company. To satisfy all these requests, you need a flexible software that can help front office operator to set payments and documentation.
Half credit? Full credit? Separate Bills? Your guests’ requests are one click away.
With the Ericsoft Routing module you will be able to manage in an easy and automatized way all billing modalities. You can set different rules for half credit and full credit management and much more. You can also create mixed rules for dividing the bill or suspending it in multiple documents according to the items charged or service category purchased. For example, if a company pays for an employees’ room, parking and minibar water, the software automatically sets an invoice which already contains only these services and eventually a second document for the customer for all the extras he will have to pay for. In the configuration of half credit and full credit options, you can predetermine the booker (who makes the reservation), the booked (the guest that will stay at the hotel) and define who will have to pay for what and the relative timing. The routing module automatically applies the predefined rule set, allowing any operator to create invoices even without knowing the agreements and contracts in place with the different agencies.
The queue at the reception becomes a memory
The routing module allows to notably speed up front office activities by offering personnel an easy to use and fast systems that allows them to:
Create bank statements and financial documents in advance or on a different day compared to the departure date.
Make changes to invoice details at any time in case of complaints from guests or in case of extras to add.
Create diversified configurations with an alphanumeric ordering system (1/RH, 1/RR, etc.).
Issue immediate documents for day guests that use the services of the accommodation facility without staying overnight (for example, guests that have meals at the restaurant or Spa treatments)
Create customized bill configurations and program their execution (Half Credit, Full Credit, monopoly products, etc.), to issue multiple documents contemporaneously.
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An ericsoft expert will allow you to find the most suitable solution for your needs