helpdesk: 365 days a year
from 8:00am to 8:00pm
Our property is a 4 Star Superior Boutique Hotel in Florence with 58 rooms, 2 Bars with kitchen service, a large wellness centre and two meeting rooms. We have chosen Ericsoft Suite 4° as our PMS with integrated spa reservation functionalities and meeting rooms management.
In my professional career I have always worked with Ericsoft, I have personally handled the implementation of the PMS in our properties in Armenian and our company has now been using it for over 12 years.
Is a very intuitive hotel property management software, flexible and adaptable to each hotel’s specific needs.
The integrated Channel Manager is connected with major OTAs and allows us to check real time availability and have price synchronization on all sales channels. Therefore, when I came back to Italy for the opening of Palazzo Castri, I felt safe in choosing an Ericsoft software product.
I would recommend Ericsoft based on my experience and also because when using Ericsoft you are always supported by a team of technicians ready to help you.
I've been adapting Revenue Management strategies in an accurate and systematic way since 2010, so I needed precise statistics. I met Gian Marco Montanari, Ericsoft Account Manager in Rome, at the Revenue Management forum and thanks to him I started my personal training on Revenue management techniques to be able to sell my rooms at rates that allow to increase profits.
After working with multiple software, I realized that I needed a more specific product, tailored for my needs, this is why I choose Ericsoft.
From the beginning I felt the great customer care of the Ericsoft team and their ability to listen to my needs: together with technicians and thanks to their professionalism, we have made many changes on reports and statistics, to customize the PMS in order to fit my needs.
Suite 4° is a very dynamic system, and above all, combines numbers, statistics and operations: key elements to manage my property. Another aspect that makes a key difference is certainly the reliability of Ericsoft company and staff, which is very important to me.
Monteverdi Tuscany is a 4-star hotel located in a medieval village of Tuscany that includes 18 rooms and 3 villas with 11 rooms and the Spa area. The food & beverage offer is divided between a restaurant, a wine bar and a lounge bar; we also have spaces dedicated to different activities: from cooking classes to private dinners, from concerts to shows.
We chose ericsoft Suite 4° because the software is very popular on the market and gives us the guarantee of being always updated with tax laws and new regulations.
Another aspect that you have influenced our choice is the attention that ericsoft gives to training needs on the PMS use. A technician came to our property personally explaining everything necessary to get familiar with the software.
What we appreciated most is the high level of customization in the configuration of the PMS, which is very important for a property like ours, with special needs compared to the more classic accommodation facilities.
Ericsoft also offers good assistance and, based on all the above aspects, we feel very satisfied and yes, we definitely recommend it to other hoteliers.
The Ericsoft all-in-one solution, has helped us disintermediate online sales notably, helping us increase direct reservations in an exponential way, reaching over 20 % online bookings through our website.
These results have been obtained without spending 1 € on Google and Facebook advertising and above all, without any commissions on reservations.
We have been using Ericsoft for many years: it is not just a PMS, but a valuable tool that helps us manage our property every day.
PMS, Channel Manager, Booking Engine and CRM (newsletter\mailing) combined in one platform, have allowed us to standardize and simplify strategies that were too complicated to apply before.
In our properties we use Hotel 4°, the Ericsoft all-in-one solution, with the innovative Revenue Management module, which allows us to apply pricing strategies through the automatic update of dynamic rates, it’s incredible.
I am the Sales Manager of Hotel Hiberia and Virgilio Hotel. Before introducing Ericsoft, I used to stay in the office until late and when I left, I always had the feeling that I would have found a disaster the following morning, such as rooms sold at incredibly low prices on days where demand had suddenly increased.
Now I am finally free from this concern and the results in terms of revenue increase can be tangibly measured. I know that Ericsoft is currently working on new features especially in relation to sales strategies, I am excited to try them all!
Definitely the best software investment our group has ever made.
The CRM coupled with the wide range of strategies available the Ericsoft all-in-one PMS, has enabled us to achieve extraordinary sales results. In the last year, over 60 % of online booking have arrived through our direct reservation system, thanks to the Ericsoft Booking Engine.
I wonder how this has been possible, since I did not make any heavy investments in google pay per click campaigns or Facebook Ads. The only explanation lies in the automatic marketing activities enacted by the PMS. Based on quotation requests, reservations, arrivals, departures and other information present in the system, tailored automatic email communications are activated according to guests’ needs. This creates a direct connection between the hotel and its guests during their entire travel experience, which in turn leads to incredible sales results.
All of the above, over the years, have resulted in a constant increase in direct reservations and customer loyalty. Without a complete PMS like Ericsoft, human resources alone, would not have been able to achieve such a success.
A few years ago, I decided to leave my old PMS to enter the Ericsoft world with Hotel 4°.
The Booking Engine and the Channel Manager have been very important for the growth of my properties: results obtained from sales optimisation and room rates have been tangible from the very beginning. Not having to thinking about portal updates or the risk of being overbooked allows me to sleep deeply.
In addition, the fact that PMS and online availability are based on real occupancy has allowed me to sell more rooms. The Booking Engine is very performing, but in my opinion the most important aspect is the direct connection with the PMS itself.
Honestly, I have to say that a 365 days helpdesk is one of the main factors that made me choose Ericsoft. During the initial configuration, technicians have been able to satisfy my managerial needs according to the specifications I provided in the pre-installation phase. I liked the reactivity of the support received.
Manager Hotel Elvia & Hotel Arizona
When I discovered that Ericsoft had all necessary tools integrated into one single system, deciding to change all applications currently in use, such as a PMS that I had been using for over 20 years, a well-tested Channel Manager and an efficient CRM system, has not been particularly difficult.
For example, previously, we had to access multiple platforms to sell our rooms on online portals, one for each property, now instead, with the Ericsoft Channel Manager, we just use one single tool.
The CRM allows us to manage our customers better, easily handling all emails exchanged prior to their arrival and after their departure. Post-departure emails are extremely important because they allow us to analyse the satisfaction level of our customers and channel their reviews to portals which are most important for us, giving priority to Tripadvisor rather than trivago, for example. With the CRM, we can also profile our customers according to various factors, such as nationality or age and create targeted ad hoc marketing campaigns.
I fell in love with hotel 4 for its dynamicity: I can now use a single PMS for all my properties, facilitating back office activities and significantly lowering the risk of overbooking, thanks to real time updates on all portals.
The Revenue Management Module gives us the opportunity to create occupancy-based rules for price variations, what more to say... the greater the demand, the more the value of the room grows.
From the very beginning, the graphic interface of the booking engine seemed promising from a conversion standpoint. Indeed, it now generates nearly 30 % of our direct bookings and thanks to the possibility of creating secret offers, it still allows us to remain in parity with OTA rates.
I would recommend Ericsoft to other hoteliers because it notably simplifies the management of my properties and allows me to organize myself better and streamline my work.
We have been creating complete and highly specialized technological solutions for the hospitality industry since 1995.
Having an exclusive focus on a single industry, our investments have always been entirely dedicated to the development of our software and innovative applications for hotel and restaurant management.
The experience gained over the years, together with what we acquire on a daily basis by being in contact with hospitality professionals, allows us to understand the real needs of the sector and to develop, based on new market trends and regulations, flexible and scalable solutions that can be customized according to the needs of each property, from independent ones to chains.
Ericsoft collects personal data for operation efficiency purposes and to offer customers and end users the best experience possible with its services and software. Data collected includes the following and refers not only to customers’ data, but also end users’ one:
Name and contact data: Ericsoft collects your first and last name, email address, postal address, phone number and other similar contact information.
Credentials: Ericsoft collects passwords, password hints and similar security data used for authentication and account access.
Payment data: Ericsoft collects data necessary to process your payment, such as credit card number and the security code associated with the payment method.
Customers and end users have choice options on the data collected and can therefore decline to provide such personal data; anyhow, if data necessary for service provision is not provided, some features or services may not be used.
Ericsoft uses the data that collected for two reasons: (1) to provide the services offered, (2) to send communications, including informational and promotional ones.
Services offered: include service functioning, service performance maintenance and improvement, as well as the development of new functionalities, research and customer support. Some examples include:
Customer support: Ericsoft uses data to diagnose service problems and provide support services.
Service Improvement: Ericsoft uses data to continually improve the services offered, including the provision of new features or capabilities.
Security, Safety and Dispute Resolution: Ericsoft uses data to protect the security and safety of its services and customers, to detect and prevent fraud, to confirm software licenses validity, to resolve disputes, and to enforce its contracts.
Communications: Ericsoft uses data collected to deliver and personalize its communications with customers. For example, Ericsoft may contact customers by email or other means to: inform them when a subscription is about to end, communicate that updates are available, demand for information relative to a service or repair request, invite a customer to take part in a survey or remind them to keep their account active.
Ericsoft shares customers’ and end users’ personal data with customers’ consent or based on the necessity to complete a transaction or provide a service requested or authorized by the customer or the end user. For example, when a customer or end user provides payment information to complete a purchase transaction, Ericsoft shares payment data with banks and other entities that process payment transactions or provide other financial services, for fraud prevention and credit risk reduction.
Ericsoft shares personal data with its affiliates and subsidiaries companies, vendors and agents that work on her behalf, for the purposes specified in this policy. For example, companies hired to provide customer service support or assist in protecting and securing systems and services may need access to personal data in order to provide these services. In such cases, these companies must abide by Ericsoft’s data privacy and security requirements and are not allowed to use personal data they receive from Ericsoft for any other purpose. Ericsoft may also disclose personal data as part of a corporate transaction such as a merger or asset sale.
Finally, Ericsoft will access, disclose and preserve personal data, including customers’ and end users’ content, when in good faith believes that doing so is necessary to:
comply with applicable law or respond to a valid legal process, including from law enforcement or other government agencies;
protect Ericsoft customers, for example to prevent spam or attempts to fraud users of the services, or to help prevent the loss of life or serious injury of anyone;
operate and maintain the security of the Ericsoft services, including actions to prevent or stop an attack on the Ericsoft’s computer systems or networks;
protect the rights and property of Ericsoft, such as enforcing the application of the terms that govern the use of the services.
helpdesk: 365 days a year
from 8:00am to 8:00pm
Offices: from Monday to Friday
from 09:00am to 01:00pm and from 02:30pm to 06:30pm
Address: S.S. Adriatica 62, Misano Adriatico (RN)