helpdesk: 365 days a year
from 8:00am to 8:00pm
Hotel Cà Bragadin
When I discovered that Ericsoft had all necessary tools integrated into one single system, deciding to change all applications currently in use, such as a PMS that I had been using for over 20 years, a well-tested Channel Manager and an efficient CRM system, has not been particularly difficult.
For example, previously, we had to access multiple platforms to sell our rooms on online portals, one for each property, now instead, with the Ericsoft Channel Manager, we just use one single tool.
The CRM allows us to manage our customers better, easily handling all emails exchanged prior to their arrival and after their departure. Post-departure emails are extremely important because they allow us to analyse the satisfaction level of our customers and channel their reviews to portals which are most important for us, giving priority to Tripadvisor rather than trivago, for example. With the CRM, we can also profile our customers according to various factors, such as nationality or age and create targeted ad hoc marketing campaigns.
I fell in love with hotel 4 for its dynamicity: I can now use a single PMS for all my properties, facilitating back office activities and significantly lowering the risk of overbooking, thanks to real time updates on all portals.
The Revenue Management Module gives us the opportunity to create occupancy-based rules for price variations, what more to say... the greater the demand, the more the value of the room grows.
From the very beginning, the graphic interface of the booking engine seemed promising from a conversion standpoint. Indeed, it now generates nearly 30 % of our direct bookings and thanks to the possibility of creating secret offers, it still allows us to remain in parity with OTA rates.
I would recommend Ericsoft to other hoteliers because it notably simplifies the management of my properties and allows me to organize myself better and streamline my work.
Our strength lies in providing tools naturally developed to interact, allowing you to manage your business with all the benefits that only an integrated system can give you.
Thanks to the broad range of modules and with more than 20 years of experience in the industry, we offer complete and flexible solutions that suit your needs and the market requirements.
Give us your contact details and our team will advise the most suitable solution according to your needs.
Ericsoft collects personal data for operation efficiency purposes and to offer customers and end users the best experience possible with its services and software. Data collected includes the following and refers not only to customers’ data, but also end users’ one:
Name and contact data: Ericsoft collects your first and last name, email address, postal address, phone number and other similar contact information.
Credentials: Ericsoft collects passwords, password hints and similar security data used for authentication and account access.
Payment data: Ericsoft collects data necessary to process your payment, such as credit card number and the security code associated with the payment method.
Customers and end users have choice options on the data collected and can therefore decline to provide such personal data; anyhow, if data necessary for service provision is not provided, some features or services may not be used.
Ericsoft uses the data that collected for two reasons: (1) to provide the services offered, (2) to send communications, including informational and promotional ones.
Services offered: include service functioning, service performance maintenance and improvement, as well as the development of new functionalities, research and customer support. Some examples include:
Customer support: Ericsoft uses data to diagnose service problems and provide support services.
Service Improvement: Ericsoft uses data to continually improve the services offered, including the provision of new features or capabilities.
Security, Safety and Dispute Resolution: Ericsoft uses data to protect the security and safety of its services and customers, to detect and prevent fraud, to confirm software licenses validity, to resolve disputes, and to enforce its contracts.
Communications: Ericsoft uses data collected to deliver and personalize its communications with customers. For example, Ericsoft may contact customers by email or other means to: inform them when a subscription is about to end, communicate that updates are available, demand for information relative to a service or repair request, invite a customer to take part in a survey or remind them to keep their account active.
Ericsoft shares customers’ and end users’ personal data with customers’ consent or based on the necessity to complete a transaction or provide a service requested or authorized by the customer or the end user. For example, when a customer or end user provides payment information to complete a purchase transaction, Ericsoft shares payment data with banks and other entities that process payment transactions or provide other financial services, for fraud prevention and credit risk reduction.
Ericsoft shares personal data with its affiliates and subsidiaries companies, vendors and agents that work on her behalf, for the purposes specified in this policy. For example, companies hired to provide customer service support or assist in protecting and securing systems and services may need access to personal data in order to provide these services. In such cases, these companies must abide by Ericsoft’s data privacy and security requirements and are not allowed to use personal data they receive from Ericsoft for any other purpose. Ericsoft may also disclose personal data as part of a corporate transaction such as a merger or asset sale.
Finally, Ericsoft will access, disclose and preserve personal data, including customers’ and end users’ content, when in good faith believes that doing so is necessary to:
comply with applicable law or respond to a valid legal process, including from law enforcement or other government agencies;
protect Ericsoft customers, for example to prevent spam or attempts to fraud users of the services, or to help prevent the loss of life or serious injury of anyone;
operate and maintain the security of the Ericsoft services, including actions to prevent or stop an attack on the Ericsoft’s computer systems or networks;
protect the rights and property of Ericsoft, such as enforcing the application of the terms that govern the use of the services.
helpdesk: 365 days a year
from 8:00am to 8:00pm
Offices: from Monday to Friday
from 09:00am to 01:00pm and from 02:30pm to 06:30pm
Address: S.S. Adriatica 62, Misano Adriatico (RN)