helpdesk: 365 days a year
from 8:00am to 8:00pm
Hospitality professionals have always considered us a key reference point since 1995.
We provide solutions that simplify and optimize managerial activities for hotels and restaurants, aiming to enhance our customers’ profitability.
As a result of constant investments in Research and Development, we have become leaders in the sale of property management systems in Italy, developing revenue oriented systems designed to improve business performance. Today we offer a broad range of modules and professional applications for the Ho.re.Ca industry, suitable for any type of business, from independent properties to chains.
Attention to our clients’ feedback is crucial to assess their needs. Our mission is to sustain innovation to best serve our customers, contributing to overall national and international tourism growth.
There is our staff, that works together every day to create ever-evolving products, transforming strings of code into tools that simplify the daily management of hotels and restaurants.
We offer our customers innovative solutions to help them grow their businesses: we think big, but our heart is made in Italy and we are committed to providing a valuable support service to our customers.
Our customer care team works together with our clients to configure the most suitable solution according to the needs of each property. Starting from a thorough analysis of current business operations, our technicians will advise the most suitable tools needed to improve workflow and resource organisation.
Our experts offer full training programs coupled with an excellent after sales support service to help our customers gain familiarity with the software. We regularly organize training classes and webinars to explain software functionalities and introduce new features released.
Our strength lies in providing tools developed to interact, hence maximising speed and performance.
Besides having more than 20 years of experience in the industry, we adopt latest generation technologies to ensure your data protection.
The most advanced technology is one which does not reveal its complexity, transforming complex procedures into simple steps: this is the attitude with which we develop our software.
Our helpdesk is available 365 days a year to provide any type of support you may require.
One of our technicians will guide you through every step of the installation and for the whole training period.
The wide range of modules available allows you to build the software that best suits your needs. Our products can also be purchased individually and are compatible with third-party systems.
You can monitor your business performance at any time both from a desktop or mobile device.
Up to date with industry trends and new market regulations.
We have been creating complete and highly specialized technological solutions for the hospitality industry since 1995.
Having an exclusive focus on a single industry, our investments have always been entirely dedicated to the development of our software and innovative applications for hotel and restaurant management.
The experience gained over the years, together with what we acquire on a daily basis by being in contact with hospitality professionals, allows us to understand the real needs of the sector and to develop, based on new market trends and regulations, flexible and scalable solutions that can be customized according to the needs of each property, from independent ones to chains.
Ericsoft collects personal data for operation efficiency purposes and to offer customers and end users the best experience possible with its services and software. Data collected includes the following and refers not only to customers’ data, but also end users’ one:
Name and contact data: Ericsoft collects your first and last name, email address, postal address, phone number and other similar contact information.
Credentials: Ericsoft collects passwords, password hints and similar security data used for authentication and account access.
Payment data: Ericsoft collects data necessary to process your payment, such as credit card number and the security code associated with the payment method.
Customers and end users have choice options on the data collected and can therefore decline to provide such personal data; anyhow, if data necessary for service provision is not provided, some features or services may not be used.
Ericsoft uses the data that collected for two reasons: (1) to provide the services offered, (2) to send communications, including informational and promotional ones.
Services offered: include service functioning, service performance maintenance and improvement, as well as the development of new functionalities, research and customer support. Some examples include:
Customer support: Ericsoft uses data to diagnose service problems and provide support services.
Service Improvement: Ericsoft uses data to continually improve the services offered, including the provision of new features or capabilities.
Security, Safety and Dispute Resolution: Ericsoft uses data to protect the security and safety of its services and customers, to detect and prevent fraud, to confirm software licenses validity, to resolve disputes, and to enforce its contracts.
Communications: Ericsoft uses data collected to deliver and personalize its communications with customers. For example, Ericsoft may contact customers by email or other means to: inform them when a subscription is about to end, communicate that updates are available, demand for information relative to a service or repair request, invite a customer to take part in a survey or remind them to keep their account active.
Ericsoft shares customers’ and end users’ personal data with customers’ consent or based on the necessity to complete a transaction or provide a service requested or authorized by the customer or the end user. For example, when a customer or end user provides payment information to complete a purchase transaction, Ericsoft shares payment data with banks and other entities that process payment transactions or provide other financial services, for fraud prevention and credit risk reduction.
Ericsoft shares personal data with its affiliates and subsidiaries companies, vendors and agents that work on her behalf, for the purposes specified in this policy. For example, companies hired to provide customer service support or assist in protecting and securing systems and services may need access to personal data in order to provide these services. In such cases, these companies must abide by Ericsoft’s data privacy and security requirements and are not allowed to use personal data they receive from Ericsoft for any other purpose. Ericsoft may also disclose personal data as part of a corporate transaction such as a merger or asset sale.
Finally, Ericsoft will access, disclose and preserve personal data, including customers’ and end users’ content, when in good faith believes that doing so is necessary to:
comply with applicable law or respond to a valid legal process, including from law enforcement or other government agencies;
protect Ericsoft customers, for example to prevent spam or attempts to fraud users of the services, or to help prevent the loss of life or serious injury of anyone;
operate and maintain the security of the Ericsoft services, including actions to prevent or stop an attack on the Ericsoft’s computer systems or networks;
protect the rights and property of Ericsoft, such as enforcing the application of the terms that govern the use of the services.
helpdesk: 365 days a year
from 8:00am to 8:00pm
Offices: from Monday to Friday
from 09:00am to 01:00pm and from 02:30pm to 06:30pm
Address: S.S. Adriatica 62, Misano Adriatico (RN)