helpdesk: 365 days a year
from 8:00am to 8:00pm
This policy has been prepared based on provisions of multiple legislations, including Art. 13/14 of Regulation (EU) 2016/679 (General Data Protection Regulation) and it describes how we use and process your personal data. It also tells you how you can contact us if you have questions about your personal data.
Ericsoft Srl Via Adriatica, 62 47843 Misano Adriatico (Italia) RN
Email: info@ericsoft.com
Ericsoft Srl Via Adriatica, 62 47843 Misano Adriatico (Italia) RN
Data Controller (or Data Supervisor)
The natural person, legal person, public administration or any other body, association or organization with the right, also jointly with another Data Controller, to make decisions regarding the purposes, and the methods of processing of Personal Data and the means used, including the security measures concerning the operation and use of this Application. The Data Controller, unless otherwise specified, is the Owner of this Application.
Data Owner (or Owner)
The natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of Personal Data, including the security measures concerning the operation and use of this Application. The Data Controller, unless otherwise specified, is the Owner of this Application.
User
The individual using this Application, which must coincide with or be authorized by the Data Subject, to whom the Personal Data refer.
Data Subject
The legal or natural person to whom the Personal Data refers.
Personal Data (or Data)
Any information regarding a natural person, a legal person, an institution or an association, which is, or can be, identified, even indirectly, by reference to any other information, including a personal identification number.
Usage Data
Information collected automatically from this Application (or third party services employed in this Application), which can include: the IP addresses or domain names of the computers utilized by the Users who use this Application, the URI addresses (Uniform Resource Identifier), the time of the request, the method utilized to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server's answer (successful outcome, error, etc.), the country of origin, the features of the browser and the operating system utilized by the User, the various time details per visit (e.g., the time spent on each page within the Application) and the details about the path followed within the Application with special reference to the sequence of pages visited, and other parameters about the device operating system and/or the User's IT environment.
This Application
The hardware or software tool by which the Personal Data of the User is collected.
Service
The service provided by this Application as described in the relative terms (if available) and on this site/application.
Cookie
Small piece of data stored in the User's device.
Cookies are small pieces of information installed in the browser when you visit a website or use a social network with your PC , tablet or smartphone. Each cookie contains various information that assist the Owner in providing the service according to the purposes described . Cookies can stay in the system for the duration of a session (that ends when the browser is closed ) or for a prolonged period of time. Some of the purposes of installation may require the User consent.
The User has the ability to manage Cookies preferences directly from within their browser and prevent third parties from installing them. It is important to note that disabling all Cookies can alter the correct functioning of this Site.
More information about online advertising
To learn more about how advertisement companies generally use cookies and the choices they offer, you can review the following resources:
Browser cookie controls
In addition, your browser or device may offer settings that allow you to choose whether browser cookies are set and to delete them. For more information about these controls, visit your browser or device's help material.
Cookies help us provide, protect and improve the Service, such as by personalizing content and providing a safer experience. While the cookies that we use may change from time to time as we improve and update the Service, we use them for the following purposes:
Essential session Cookies
This Application uses session cookies with the only purpose of carrying out tasks that are essential for the Site to operate correctly.
Saving preferences, experience optimization and statistical reports
This Application uses cookies to save User's preferences and optimize the browsing experience by reducing waiting times. Among these Cookies are inclueded the ones used to set the language, the currency and the login information to private sections or for the management of statistics by the owner of the Site .
Site features and services
We use cookies to enable the functionality that helps us provide the Service. For more details read the section Detailed information on the processing of Personal Data
Personal Data is collected for the following purposes and using the following services.
By registering or authenticating, Users allow this Application to identify them and give them access to dedicated services.
Facebook Authentication (Facebook Inc.)Facebook Authentication is a registration and authentication service provided by Facebook, Inc. This service allows this Application to connect with the User's account on the Facebook social network.
- Personal data collected: Public profile and Email
- Place of processing: 1601 Willow Road Menlo Park - CA 94025 USA
- service details
- privacy policy
Google OAuth (Google Inc.)Google OAuth is a registration and authentication service provided by Google Inc. This service allows this Application to connect with the User's account on the Google network.
- Personal data collected: Public profile and Email
- Place of processing: 1600 Amphitheatre Parkway Mountain View - CA94043 USA
- service details
- privacy policy
- opt out
Payment processing services enable this Application to process payments by credit card, bank transfer or other means. To ensure greater security, this Application shares only the information necessary to execute the transaction with the financial intermediaries handling the transaction. Some of these services may also enable the sending of timed messages to the User, such as emails containing invoices or notifications concerning the payment.
PayPal (PayPal)PayPal is a payment service provided by PayPal Inc. which allows Users to make online payments using their PayPal credentials.
- Personal data collected: Various types of Data as specified in the privacy policy of the service
- privacy policy
These services allow you to view content hosted on external platforms directly from the pages of this Application and interact with them. If a service of this kind is installed, it may still collect web traffic data for the pages where the service is installed, even when users do not use it.
GoogleFonts (Google Inc.)Google Fonts is a typeface visualization service provided by Google Inc. that allows this Application to incorporate content of this kind on its pages.
- Personal data collected: Cookie and Usage data")
- Place of processing: 1600 Amphitheatre Parkway Mountain View - CA94043 USA
- privacy policy
- opt out
Contact form (This Application)By filling in the contact form with their Data, the User authorizes this Application to use these details to reply to requests for information, quotes or any other kind of request as indicated by the form’s header.
- Personal data collected: Name, Surname, Telephone number, Address, ZIP code, Province, State, Country and Email
- Place of processing: Europe
These services allow this Application to monitor the use and behavior of its components so its performance, operation, maintenance and troubleshooting can be improved.
Azure Applications Insights (Microsoft Inc.)Azure Applications insight is a monitoring service provided by New Microsoft Inc. The way it is integrated means that it filters all traffic of this Application, i.e., communication between the Application and the User's browser or device, while also allowing analytical data on this Application to be collected.
- Personal data collected: Cookie and Usage data
- Place of processing: USA
- privacy policy
The services contained in this section enable the Owner to monitor and analyze web traffic and can be used to keep track of User behavior.
Google Analytics (Google Inc.)Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilizes the Data collected to track and examine the use of this Application, to prepare reports on its activities and share them with other Google services. Google may use the Data collected to contextualize and personalize the ads of its own advertising network.
AdWords Conversion Tracking (Google Inc.)Google AdWords conversion tracking is a statistics service provided by Google Inc. that connects data from the network of Google AdWords ads with the actions within this Application.
- Personal data collected: Cookie and Usage data
- Place of processing: 1600 Amphitheatre Parkway Mountain View - CA94043 USA
- privacy policy
- opt out
These services allow this Application and its partners to inform, optimize and serve advertising based on past use of this Application by the User. This activity is performed by tracking Usage Data and by using Cookies, information that is transferred to the partners that manage the remarketing and behavioral targeting activity.
AdWords Remarketing (Google Inc.)AdWords Remarketing is a Remarketing and Behavioral Targeting service provided by Google Inc. that connects the activity of this Application with the Adwords advertising network and the Doubleclick Cookie.
- Personal data collected: Cookie and Usage data
- Place of processing: 1600 Amphitheatre Parkway Mountain View - CA94043 USA
- privacy policy
- opt out
Some of the services listed below collect aggregated statistical data and may not require your consent. In addition to what is specified - and without the knowledge of the Owner - They may use the collected data to track User's behaviour. For more details, please consult the privacy policy of the listed services.
Google Maps (Google Inc.)Google Maps is a maps visualization service provided by Google Inc. that allows this Application to incorporate content of this kind on its pages.
- Personal data collected: Cookie and Usage data
- Place of processing: 1600 Amphitheatre Parkway Mountain View - CA94043 USA
- privacy policy
The interested party has the right to obtain from the Data Owner or Data Controller the confirmation that the processing of his or her personal data is in progress and, in this case, have access to his personal data and the following information:
If personal data is transferred to another country or to an international organization, the interested party has the right to be informed on the existence of adequate guarantees in accordance with current regulations on the matter, related to data transfer.
The Data Owner or Data Controller provides a copy of the personal data being processed. In case further copies are requested by the interested party, the Data Controller or Data Processor may charge a reasonable contribution fee based on administrative costs. If the interested party submits the request by electronic means, and unless otherwise stated by the interested party, the information will be provided in a commonly used electronic format. The right to obtain a copy of the personal data being processed must not damage the rights and freedom of others.
The Data Owner reserves the right to make changes to this policy at any time by giving notice to its Users on this page. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom. If a User objects to any of the changes to the Policy, the User must cease using this Application and can request that the Data Controller removes the Personal Data. Unless stated otherwise, the then-current privacy policy applies to all Personal Data the Data Controller has about Users.
Last updated: May, 24th 2018
We have been creating complete and highly specialized technological solutions for the hospitality industry since 1995.
Having an exclusive focus on a single industry, our investments have always been entirely dedicated to the development of our software and innovative applications for hotel and restaurant management.
The experience gained over the years, together with what we acquire on a daily basis by being in contact with hospitality professionals, allows us to understand the real needs of the sector and to develop, based on new market trends and regulations, flexible and scalable solutions that can be customized according to the needs of each property, from independent ones to chains.
Ericsoft collects personal data for operation efficiency purposes and to offer customers and end users the best experience possible with its services and software. Data collected includes the following and refers not only to customers’ data, but also end users’ one:
Name and contact data: Ericsoft collects your first and last name, email address, postal address, phone number and other similar contact information.
Credentials: Ericsoft collects passwords, password hints and similar security data used for authentication and account access.
Payment data: Ericsoft collects data necessary to process your payment, such as credit card number and the security code associated with the payment method.
Customers and end users have choice options on the data collected and can therefore decline to provide such personal data; anyhow, if data necessary for service provision is not provided, some features or services may not be used.
Ericsoft uses the data that collected for two reasons: (1) to provide the services offered, (2) to send communications, including informational and promotional ones.
Services offered: include service functioning, service performance maintenance and improvement, as well as the development of new functionalities, research and customer support. Some examples include:
Customer support: Ericsoft uses data to diagnose service problems and provide support services.
Service Improvement: Ericsoft uses data to continually improve the services offered, including the provision of new features or capabilities.
Security, Safety and Dispute Resolution: Ericsoft uses data to protect the security and safety of its services and customers, to detect and prevent fraud, to confirm software licenses validity, to resolve disputes, and to enforce its contracts.
Communications: Ericsoft uses data collected to deliver and personalize its communications with customers. For example, Ericsoft may contact customers by email or other means to: inform them when a subscription is about to end, communicate that updates are available, demand for information relative to a service or repair request, invite a customer to take part in a survey or remind them to keep their account active.
Ericsoft shares customers’ and end users’ personal data with customers’ consent or based on the necessity to complete a transaction or provide a service requested or authorized by the customer or the end user. For example, when a customer or end user provides payment information to complete a purchase transaction, Ericsoft shares payment data with banks and other entities that process payment transactions or provide other financial services, for fraud prevention and credit risk reduction.
Ericsoft shares personal data with its affiliates and subsidiaries companies, vendors and agents that work on her behalf, for the purposes specified in this policy. For example, companies hired to provide customer service support or assist in protecting and securing systems and services may need access to personal data in order to provide these services. In such cases, these companies must abide by Ericsoft’s data privacy and security requirements and are not allowed to use personal data they receive from Ericsoft for any other purpose. Ericsoft may also disclose personal data as part of a corporate transaction such as a merger or asset sale.
Finally, Ericsoft will access, disclose and preserve personal data, including customers’ and end users’ content, when in good faith believes that doing so is necessary to:
comply with applicable law or respond to a valid legal process, including from law enforcement or other government agencies;
protect Ericsoft customers, for example to prevent spam or attempts to fraud users of the services, or to help prevent the loss of life or serious injury of anyone;
operate and maintain the security of the Ericsoft services, including actions to prevent or stop an attack on the Ericsoft’s computer systems or networks;
protect the rights and property of Ericsoft, such as enforcing the application of the terms that govern the use of the services.
Some of the Ericsoft services include links to third parties services whose privacy policies differs from the one enacted by Ericsoft. If you provide personal data to any of these service providers, your data is governed by the privacy policy of the specific service provider.
Ericsoft uses cookies and similar technologies to provide its services and simplify data collection processes. The text in a cookie often consists of a string of numbers and letters that uniquely identifies the customers’ and/or end users’ computer, but may also can contain other information as well.
helpdesk: 365 days a year
from 8:00am to 8:00pm
Offices: from Monday to Friday
from 09:00am to 01:00pm and from 02:30pm to 06:30pm
Address: S.S. Adriatica 62, Misano Adriatico (RN)
VAT: 04211680402