helpdesk: 365 days a year
from 8:00am to 8:00pm
Via the online portal
From the menu section "Help" - "Support Requests", a contact form will display and the following information must be filled out:
Name - name and surname of the person reporting the issue
Category - select from the drop-down menu the type of issue encountered
Text - an exhaustive description of the problem and the TeamViewer ID
Upload - attach photos or files associated with the problem reported
Once you fill out the above information, click on “Save” to send the request to our helpdesk, this procedure will allow us to manage requests faster, optimizing ticket assignment according to urgency for a timely resolution. A ticket will be automatically generated for each issue reported to our Help desk and once an operator is assigned to your case will receive this number by email. Finally, once the issue is solved, you will receive another email with the explanation of the resolution procedure.