Ericsoft Help Center

Contact our Help desk 

How to contact our Help Desk

365 days a year from 8.00am to 8.00pm

Via the online portal

From the menu section "Help" - "Support Requests", a contact form will display and the following information must be filled out:

  • Name - name and surname of the person reporting the issue

  • Category - select from the drop-down menu the type of issue encountered

  • Text - an exhaustive description of the problem and the TeamViewer ID

  • Upload - attach photos or files associated with the problem reported

 

Once you fill out the above information, click on “Saveto send the request to our helpdesk, this procedure will allow us to manage requests faster, optimizing ticket assignment according to urgency for a timely resolution. A ticket will be automatically generated for each issue reported to our Help desk and once an operator is assigned to your case will receive this number by email. Finally, once the issue is solved, you will receive another email with the explanation of the resolution procedure.

Customer Care

Ericsoft’s Customer Care team will assist you in your training needs (on site or remote) regarding the use of our software and provide any information related to our product range. Please write an email to customercare@ericsoft.com to get in touch with the department-

 

 

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Informations

helpdesk: 365 days a year 
from 8:00am to 8:00pm

Offices: from Monday to Friday

from 09:00am to 01:00pm and from 02:30pm to 06:30pm

Address: S.S. Adriatica 62, Misano Adriatico (RN)

Phone: 0541604894

VAT: 04211680402

Copyright © 2019 Ericsoft Srl - Via Adriatica, 62, Misano Adriatico (RN) - Italia
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