Ericsoft Help Center

By your side 365 days a year

Contact our Help desk 

Our help desk, always by your side

In line with the philosophy that we have been adopting since 1995, aimed at constant software improvement, we have decided to reorganize our help desk department to improve the efficiency and speed of the service offered.

Before contacting us

Please note that to access our support service you need to possess a valid license. You can retrieve your license number from the PMS, by selecting the following menu options [ “About” à “Activation code”].

How to contact our Help Desk

365 days a year from 8.00am to 8.00pm

A ticket will be automatically generated for each issue reported to our Help desk and once an operator is assigned to your case will receive this number by email. Finally, once the issue is solved, you will receive another email with the explanation of the resolution procedure.

Phoning +39 0541 604894 (extension 1)

A technician will take your call, evaluate the nature of your request and assign a priority code. Subsequently, you will be called back by the most suitable technician that will assist you in solving your issue. This will help us distinguish between urgent calls, that require an immediate reply and inquiries that can be addressed at a later stage, with the dedication and quality of our service.

Sending an email to help@ericsoft.com

In your email, you will need to specify the reason for your inquiry, together with your license number, in order to help us identify your request, generate a ticket and assign an operator. Please note every email must include a specific issue, otherwise it will not be taken into account.

Customer Care

Ericsoft’s Customer Care team will assist you in your training needs (on site or remote) regarding the use of our software and provide any information related to our product range.

 

 

Why choose ericsoft?

Our strength lies in providing tools naturally developed to interact, allowing you to manage your business with all the benefits that only an integrated system can give you.


Thanks to the broad range of modules and with more than 20 years of experience in the industry, we offer complete and flexible solutions that suit your needs and the market requirements.


Give us your contact details and our team will advise the most suitable solution according to your needs.

Fill out the form and we will call you back

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Information

helpdesk: 365 days a year 
from 8:00am to 8:00pm

Offices: from Monday to Friday

from 09:00am to 01:00pm and from 02:30pm to 06:30pm

Address: S.S. Adriatica 62, Misano Adriatico (RN)

VAT: 04211680402

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