Ericsoft Help Center

Contact our Help desk 

Our help desk, always by your side

In line with the philosophy that we have been adopting since 1995, aimed at constant software improvement, we have decided to reorganize our help desk department to improve the efficiency and speed of the service offered.

Before contacting us

Please note that to access our support service you need to possess a valid license. You can retrieve your license number from the PMS, by selecting the following menu options [ “About” à “Activation code”].

How to contact our Help Desk

365 days a year from 8.00am to 8.00pm

A ticket will be automatically generated for each issue reported to our Help desk and once an operator is assigned to your case will receive this number by email. Finally, once the issue is solved, you will receive another email with the explanation of the resolution procedure.

Via the online portal

From the menu section "Help" - "Support Requests", a contact form will display and the following information must be filled out:

  • Name - name and surname of the person reporting the issue
  • Category - select from the drop-down menu the type of issue encountered
  • Text - an exhaustive description of the problem and the TeamViewer ID
  • Upload - attach photos or files associated with the problem reported

Once you fill out the above information, click on “Save” to send the request to our helpdesk, this procedure will allow us to manage requests faster, optimizing ticket assignment according to urgency for a timely resolution.

 

Phoning +39 0541 604894 (extension 1) or writing an email to help@ericsoft.com

A technician will take your call, evaluate the nature of your request and assign a priority code.

Customer Care

Ericsoft’s Customer Care team will assist you in your training needs (on site or remote) regarding the use of our software and provide any information related to our product range.

 

 

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Informations

helpdesk: 365 days a year 
from 8:00am to 8:00pm

Offices: from Monday to Friday

from 09:00am to 01:00pm and from 02:30pm to 06:30pm

Address: S.S. Adriatica 62, Misano Adriatico (RN)

VAT: 04211680402

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