Ericsoft Help Center

Contact our Help desk 

How to send a request through the online portal

From the menu section "Help" - "Support Requests", a contact form will display and the following information must be filled out:

  • Name - name and surname of the person reporting the issue

  • Category - select from the drop-down menu the type of issue encountered

  • Email - contact email of the person reporting the issue

  • Text - an exhaustive description of the problem and the TeamViewer ID

  • Upload - attach photos or files associated with the problem reported

Once you fill out the above information, click on “Save” to send the request to our helpdesk, this procedure will allow us to manage requests faster, optimizing ticket assignment according to urgency for a timely resolution.

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Informations

helpdesk: 365 days a year 
from 8:00am to 8:00pm

Offices: from Monday to Friday

from 09:00am to 01:00pm and from 02:30pm to 06:00pm

Address: S.S. Adriatica 62, Misano Adriatico (RN)

Phone: 0541604894

VAT: 02405090404

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