helpdesk: 365 days a year
from 8:00am to 8:00pm
Contact our Help Desk
Active every day from 8.00am to 8.00pm
How to report an issue:
1.access to ericsoft online portal portal.ericsoft.com (do you have trouble with the access? Click here to consult the guide)
2. select the menu section "Help" - "Support Requests"
3. fill all the request field on the form and click on “Save” to send the request
Contact our Customer Care depertment
Active from Monday to Friday from 9.00 - 13.00 / 14.30 - 18.30
Ericsoft’s Customer Care team will assist you in:
- organize personalized training sessions (on site or remote) regarding the use of our software
- provide information related to our product and mudules functionalities
- give information regarding new products developed by out team
- installations and software updating
Please remind that ericsoft Customer Care department is not dealing with software technical issue.
From the menu section "Help" - "Support Requests", a contact form will display and the following information must be filled out:
Name - name and surname of the person reporting the issue
Category - select from the drop-down menu the type of issue encountered
Email - contact email of the person reporting the issue
Text - an exhaustive description of the problem and the TeamViewer ID
Upload - attach photos or files associated with the problem reported
Once you fill out the above information, click on “Save” to send the request to our helpdesk, this procedure will allow us to manage requests faster, optimizing ticket assignment according to urgency for a timely resolution.