Access the online portal

Have you got a technical problem?

Contact our Help Desk

Active every day from 8.00am to 8.00pm

How to report an issue:

1.access to ericsoft online portal portal.ericsoft.com (do you have trouble with the access? Click here to consult the guide)

2. select the menu section "Help" - "Support Requests"

3. fill all the request field on the form and click on “Save” to send the request

By clicking on the button below you will land on the “Support Request” section, in order to access you need to possess your online portal credential. Dou you need help? Read the guide.

Do you need information?

Contact our Customer Care depertment

Active from Monday to Friday from 9.00 - 13.00 / 14.30 - 18.30

Ericsoft’s Customer Care team will assist you in:

- organize personalized training sessions (on site or remote) regarding the use of our software

- provide information related to our product and mudules functionalities

- give information regarding new products developed by out team

- installations and software updating

Please remind that ericsoft Customer Care department is not dealing with software technical issue.

How to send a request through the online portal

From the menu section "Help" - "Support Requests", a contact form will display and the following information must be filled out:

• Name - name and surname of the person reporting the issue

• Category - select from the drop-down menu the type of issue encountered

• Email - contact email of the person reporting the issue

• Text - an exhaustive description of the problem and the TeamViewer ID

• Upload - attach photos or files associated with the problem reported

Once you fill out the above information, click on “Save” to send the request to our helpdesk, this procedure will allow us to manage requests faster, optimizing ticket assignment according to urgency for a timely resolution.

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Informations

VAT: 04211680402