helpdesk: 365 days a year
from 8:00am to 8:00pm
Manage all strategic activities of your hotel using one single interface: from complete guest management, to front & back office activities and online sales strategies on multiple channels, alongside always up-to-date reports and statistics.
Offer a fast and accurate service to your guests
Configure rates and availability for online sales channels within the PMS
Manage quotes, reservations, charges and administrative activities
Create marketing campaigns and send communications to your guests
Thanks to the Business Intelligence system, you can customize the statistics available on your dashboard based on your needs. In this way, you can always keep under control the information you are most interested in.
Do you have a restaurant in your hotel ?
in your hands
Manage all strategic areas of your hotel: from complete guest management, to front & back office activities and online sales strategies on multiple channels, alongside always up-to-date reports and statistics.
Verify your properties’ performance with statistics and reports that can be easily accessed from home or while travelling, consult updated information on revenue, reservations, ADR, room nights.
Reports allow you to view important information at a glance to monitor your property trends and define strategies and forecasts according to results obtained.
The only PMS developed according to fundamental Revenue Management principles, recognized by major Italian and international consultants as the ideal tool for dynamic rate management.
It provides comparative analysis with previous years to assess demand curve against forecasts made.
Reports and statistics
The 300+ reports available allow you to monitor performance indexes in real-time and obtain detailed information on occupancy levels, revenue, room nights, average daily rate and RevPAR.
Do you already have a revenue management system?
You can interface our software with third party revenue management systems to obtain, inside the PMS, recommended rates to apply.
By integrating Booking Engine and Channel Manager to Hotel 4° you can manage your rooms sales in a strategic and centralized way: directly from the PMS you will be able to set rates and rules for price changes, which automatically synchronize both online portals and direct sales channels.
Choose how many rooms you would like to sell on each channel, automatically increase the availability of the most requested room type and cancel the risk of overbooking, thanks to real-time availability.
Increase your direct bookings
Manage prices and availability on all your sales channels
Optimize staff workflow reducing back office activities thanks to automatic processes and provide a fast and accurate service for your guests.
Download reservations with pre-filled in information directly in the PMS
Create comparative quotes that include the direct reservation link in 1 minute
Allow your customers to check-in online
Send customized emails to your guests using multilanguage templates
Configure the PMS that best suits the needs of your property thanks to the wide range of modules and applications available
We have been creating complete and highly specialized technological solutions for the hospitality industry since 1995.
Having an exclusive focus on a single industry, our investments have always been entirely dedicated to the development of our software and innovative applications for hotel and restaurant management.
The experience gained over the years, together with what we acquire on a daily basis by being in contact with hospitality professionals, allows us to understand the real needs of the sector and to develop, based on new market trends and regulations, flexible and scalable solutions that can be customized according to the needs of each property, from independent ones to chains.
Ericsoft collects personal data for operation efficiency purposes and to offer customers and end users the best experience possible with its services and software. Data collected includes the following and refers not only to customers’ data, but also end users’ one:
Name and contact data: Ericsoft collects your first and last name, email address, postal address, phone number and other similar contact information.
Credentials: Ericsoft collects passwords, password hints and similar security data used for authentication and account access.
Payment data: Ericsoft collects data necessary to process your payment, such as credit card number and the security code associated with the payment method.
Customers and end users have choice options on the data collected and can therefore decline to provide such personal data; anyhow, if data necessary for service provision is not provided, some features or services may not be used.
Ericsoft uses the data that collected for two reasons: (1) to provide the services offered, (2) to send communications, including informational and promotional ones.
Services offered: include service functioning, service performance maintenance and improvement, as well as the development of new functionalities, research and customer support. Some examples include:
Customer support: Ericsoft uses data to diagnose service problems and provide support services.
Service Improvement: Ericsoft uses data to continually improve the services offered, including the provision of new features or capabilities.
Security, Safety and Dispute Resolution: Ericsoft uses data to protect the security and safety of its services and customers, to detect and prevent fraud, to confirm software licenses validity, to resolve disputes, and to enforce its contracts.
Communications: Ericsoft uses data collected to deliver and personalize its communications with customers. For example, Ericsoft may contact customers by email or other means to: inform them when a subscription is about to end, communicate that updates are available, demand for information relative to a service or repair request, invite a customer to take part in a survey or remind them to keep their account active.
Ericsoft shares customers’ and end users’ personal data with customers’ consent or based on the necessity to complete a transaction or provide a service requested or authorized by the customer or the end user. For example, when a customer or end user provides payment information to complete a purchase transaction, Ericsoft shares payment data with banks and other entities that process payment transactions or provide other financial services, for fraud prevention and credit risk reduction.
Ericsoft shares personal data with its affiliates and subsidiaries companies, vendors and agents that work on her behalf, for the purposes specified in this policy. For example, companies hired to provide customer service support or assist in protecting and securing systems and services may need access to personal data in order to provide these services. In such cases, these companies must abide by Ericsoft’s data privacy and security requirements and are not allowed to use personal data they receive from Ericsoft for any other purpose. Ericsoft may also disclose personal data as part of a corporate transaction such as a merger or asset sale.
Finally, Ericsoft will access, disclose and preserve personal data, including customers’ and end users’ content, when in good faith believes that doing so is necessary to:
comply with applicable law or respond to a valid legal process, including from law enforcement or other government agencies;
protect Ericsoft customers, for example to prevent spam or attempts to fraud users of the services, or to help prevent the loss of life or serious injury of anyone;
operate and maintain the security of the Ericsoft services, including actions to prevent or stop an attack on the Ericsoft’s computer systems or networks;
protect the rights and property of Ericsoft, such as enforcing the application of the terms that govern the use of the services.
helpdesk: 365 days a year
from 8:00am to 8:00pm
Offices: from Monday to Friday
from 09:00am to 01:00pm and from 02:30pm to 06:30pm
Address: S.S. Adriatica 62, Misano Adriatico (RN)