Address: S.S. Adriatica 62, Misano Adriatico (RN)
Hotel 4° is the ideal property management software for any accommodation facility and hotel chain. A PMS developed according to your needs.
Optimizing workload management also means to live better: an avenue which allows to achieve good results using a single software system.
With the objective of reducing errors to the minimum you will be able to perform a series of operations automatically. It will only take you only one minute to prepare a comparative quotation according to your customer’s requests.
Your customer will receive the details of your offer by e-mail and will have the possibility to make an online reservation by clicking on the quotation received.
Reservations made on your hotel's website and received through the Booking Engine will be automatically downloaded in your PMS.
The system has been developed according to fundamental Revenue Management principles and is recognized by major Italian and international consultants as the ideal tool for dynamic rate management.
Equipped with over 310 reports, the system allows you to monitor major performance indexes in real time and obtain detailed information on occupancy levels, revenue, room nights, average daily rate and RevPAR.
An intuitive and complete hotel management system, designed to manage reservations, check-in, check-out, receipts and invoices, monitor pending bills, profit and statistics.
Contact us to receive further information about the software!
Contact us to schedule a free demo with an Ericsoft technician
Manage your Housekeeping with our App,
It is integrated with the PMS!
Once logged-in, each operator will be able to view assigned rooms and easily update information for a real-time communication with front office. For example, the user will be able to edit the room status simply by clicking on the current status i.e. “untidy” and choosing a new one i.e. “tidy”, specify the room preparation (single or double) and add notes or relevant information that can be instantly visible at front office.
Operators can exchange important information in real time thanks to the instant messaging system.
In the maintenance section you can check current issues, modify them or add new ones. To edit a maintenance report, you just need to select it and change relative information: you can enter a date, a room number, the category or reason, the operator in charge and any additional notes.
In addition, staff can charge minibar expenses to the guest’s room bill, by posting all goods consumed by the guest; hence speeding up the entire process.
By integrating the PMS software for rooms management to the Booking Engine, you will be able to increase direct reservations on your website.
In this way, you will be able to decrease intermediation, save on commissions and foster customer loyalty.
With the Channel Manager software, you will be able to modify at all times prices uploaded in the various online sales channels.
An unsold room represents a risk that you can’t afford, particularly during the high season!
The revenue management module allows you to set predefined rules and different price ranges to apply according to occupancy percentages levels reached and the number of requested rooms in a specific time period.
Furthermore, thanks to recent updates, the software can now communicate in real time with the most popular RMS (revenue management systems). The PMS will send statistical and consequently receive suggestions on the most efficient rate to apply in order to optimize revenue and occupancy.
The multi-property module has been developed to manage hotel chains using one single centralized database that allows to share strategic information and uniform procedural standards.
By activating the CRM module, you will be able to manage e-mails exchanged with your guests in an automatized way. Create predefined templates for all recurring communications:
Quotations and solicit on expiring offers
Pre-arrival welcome E-mails
Reservation confirmation E-mails
Post departure e-mails
To ensure an automatized two-way communication between the PMS and online reservations, Hotel 4 is equipped with integrated booking engine and channel manager systems.
Create a rate on your property management system and transfer it automatically to all online sales channels in one click.
For each rate determine deposit and cancellation policies, to ensure a transparent and efficient communication on your official website.
The software allows you to send reservation E-mails containing the online check-in link.
By clicking on this link the customer will be redirected to a specific online form where he will insert his personal identification information.
In this way, at the guest’s arrival it will be sufficient to compare and check if ID document information and data received through the internet coincide.
This will lead to a better customer service for your guests (who will check-in faster) and to a lower workload for the front office operators.
Optimize your sales, maximize profits!
Only few use a scientific method to decide how and when rooms prices should be modified.
Ericsoft collects personal data for operation efficiency purposes and to offer customers and end users the best experience possible with its services and software. Data collected includes the following and refers not only to customers’ data, but also end users’ one:
Name and contact data: Ericsoft collects your first and last name, email address, postal address, phone number and other similar contact information.
Credentials: Ericsoft collects passwords, password hints and similar security data used for authentication and account access.
Payment data: Ericsoft collects data necessary to process your payment, such as credit card number and the security code associated with the payment method.
Customers and end users have choice options on the data collected and can therefore decline to provide such personal data; anyhow, if data necessary for service provision is not provided, some features or services may not be used.
Ericsoft uses the data that collected for two reasons: (1) to provide the services offered, (2) to send communications, including informational and promotional ones.
Services offered: include service functioning, service performance maintenance and improvement, as well as the development of new functionalities, research and customer support. Some examples include:
Customer support: Ericsoft uses data to diagnose service problems and provide support services.
Service Improvement: Ericsoft uses data to continually improve the services offered, including the provision of new features or capabilities.
Security, Safety and Dispute Resolution: Ericsoft uses data to protect the security and safety of its services and customers, to detect and prevent fraud, to confirm software licenses validity, to resolve disputes, and to enforce its contracts.
Communications: Ericsoft uses data collected to deliver and personalize its communications with customers. For example, Ericsoft may contact customers by email or other means to: inform them when a subscription is about to end, communicate that updates are available, demand for information relative to a service or repair request, invite a customer to take part in a survey or remind them to keep their account active.
Ericsoft shares customers’ and end users’ personal data with customers’ consent or based on the necessity to complete a transaction or provide a service requested or authorized by the customer or the end user. For example, when a customer or end user provides payment information to complete a purchase transaction, Ericsoft shares payment data with banks and other entities that process payment transactions or provide other financial services, for fraud prevention and credit risk reduction.
Ericsoft shares personal data with its affiliates and subsidiaries companies, vendors and agents that work on her behalf, for the purposes specified in this policy. For example, companies hired to provide customer service support or assist in protecting and securing systems and services may need access to personal data in order to provide these services. In such cases, these companies must abide by Ericsoft’s data privacy and security requirements and are not allowed to use personal data they receive from Ericsoft for any other purpose. Ericsoft may also disclose personal data as part of a corporate transaction such as a merger or asset sale.
Finally, Ericsoft will access, disclose and preserve personal data, including customers’ and end users’ content, when in good faith believes that doing so is necessary to:
comply with applicable law or respond to a valid legal process, including from law enforcement or other government agencies;
protect Ericsoft customers, for example to prevent spam or attempts to fraud users of the services, or to help prevent the loss of life or serious injury of anyone;
operate and maintain the security of the Ericsoft services, including actions to prevent or stop an attack on the Ericsoft’s computer systems or networks;
protect the rights and property of Ericsoft, such as enforcing the application of the terms that govern the use of the services.