helpdesk: 365 days a year
from 8:00am to 8:00pm
Bit 2018 interview with Stefano Rossi
From February 11th to 13th 2018 BIT returns to Milan - the International Tourism exhibition, the most important event for tour operators and travelers from all over the world.
While waiting for the event, here is a preview of our presence at the event, with an interview to the Ericsoft President published on the Bit2018 Blog. Enjoy your reading 😊
"Since 1995, Ericsoft has been developing and distributing software to optimize the organization and increase the profitability of hotels and restaurants. We interviewed Stefano Rossi, President of Ericsoft, for a preview of what will be presented at BIT 2018.
How are you going to describe Ericsoft to our readers?
Ericsoft is a company that thinks big, which creates innovative solutions to anticipate future needs of hospitality professionals. We are 100% made in Italy and the average age of our team members does not exceed 26 years old. Our helpdesk is active 365 days a year, making us a company truly at customers’ disposal. Since 1995, our goal has been to simplify daily activities of the people who manage hotels and restaurants by delegating critical activities to our software, so they can finally enjoy a holiday (as well).
What services do you offer hotels and restaurants?
The goal of our software is to streamline the management of hotels and restaurants with complete and integrated solutions that support staff in all activities: from guest management, to online sales on all channels, from order taking to billing, using a single interface. We target hospitality professionals that not only want to improve their business organization, but above all want to increase their profits with a revenue-oriented property management system, saving time and energy.
What do you expect from your presence at Bit2018?
Bit has always been a showcase opportunity for us, a chance to speak with customers and to compare ourselves with industry experts. Besides the desire to expand our client portfolio, which has now reached the threshold of 5000 customers, today we are looking for new partners and collaborators to expand our sales network.
Do you have any news or particular initiatives for 2018?
Our software and our company have always been constantly evolving. To date we are finalizing Suite 5, the revenue-oriented hotel management software completely in the cloud, the new version of Suite 4. We are also working on the creation of a new CRM that will revolutionize guest management thanks to the integration with web channels and social media. From a single panel it will be possible to manage requests from all online and offline channels in a simple, immediate and professional way. Speed is fundamental to gain new customers and satisfy existing ones.
If you are looking for a property management software for your hotel or restaurant, come and discover Ericsoft a Bit2018."
We have been creating complete and highly specialized technological solutions for the hospitality industry since 1995.
Having an exclusive focus on a single industry, our investments have always been entirely dedicated to the development of our software and innovative applications for hotel and restaurant management.
The experience gained over the years, together with what we acquire on a daily basis by being in contact with hospitality professionals, allows us to understand the real needs of the sector and to develop, based on new market trends and regulations, flexible and scalable solutions that can be customized according to the needs of each property, from independent ones to chains.
Ericsoft collects personal data for operation efficiency purposes and to offer customers and end users the best experience possible with its services and software. Data collected includes the following and refers not only to customers’ data, but also end users’ one:
Name and contact data: Ericsoft collects your first and last name, email address, postal address, phone number and other similar contact information.
Credentials: Ericsoft collects passwords, password hints and similar security data used for authentication and account access.
Payment data: Ericsoft collects data necessary to process your payment, such as credit card number and the security code associated with the payment method.
Customers and end users have choice options on the data collected and can therefore decline to provide such personal data; anyhow, if data necessary for service provision is not provided, some features or services may not be used.
Ericsoft uses the data that collected for two reasons: (1) to provide the services offered, (2) to send communications, including informational and promotional ones.
Services offered: include service functioning, service performance maintenance and improvement, as well as the development of new functionalities, research and customer support. Some examples include:
Customer support: Ericsoft uses data to diagnose service problems and provide support services.
Service Improvement: Ericsoft uses data to continually improve the services offered, including the provision of new features or capabilities.
Security, Safety and Dispute Resolution: Ericsoft uses data to protect the security and safety of its services and customers, to detect and prevent fraud, to confirm software licenses validity, to resolve disputes, and to enforce its contracts.
Communications: Ericsoft uses data collected to deliver and personalize its communications with customers. For example, Ericsoft may contact customers by email or other means to: inform them when a subscription is about to end, communicate that updates are available, demand for information relative to a service or repair request, invite a customer to take part in a survey or remind them to keep their account active.
Ericsoft shares customers’ and end users’ personal data with customers’ consent or based on the necessity to complete a transaction or provide a service requested or authorized by the customer or the end user. For example, when a customer or end user provides payment information to complete a purchase transaction, Ericsoft shares payment data with banks and other entities that process payment transactions or provide other financial services, for fraud prevention and credit risk reduction.
Ericsoft shares personal data with its affiliates and subsidiaries companies, vendors and agents that work on her behalf, for the purposes specified in this policy. For example, companies hired to provide customer service support or assist in protecting and securing systems and services may need access to personal data in order to provide these services. In such cases, these companies must abide by Ericsoft’s data privacy and security requirements and are not allowed to use personal data they receive from Ericsoft for any other purpose. Ericsoft may also disclose personal data as part of a corporate transaction such as a merger or asset sale.
Finally, Ericsoft will access, disclose and preserve personal data, including customers’ and end users’ content, when in good faith believes that doing so is necessary to:
comply with applicable law or respond to a valid legal process, including from law enforcement or other government agencies;
protect Ericsoft customers, for example to prevent spam or attempts to fraud users of the services, or to help prevent the loss of life or serious injury of anyone;
operate and maintain the security of the Ericsoft services, including actions to prevent or stop an attack on the Ericsoft’s computer systems or networks;
protect the rights and property of Ericsoft, such as enforcing the application of the terms that govern the use of the services.
helpdesk: 365 days a year
from 8:00am to 8:00pm
Offices: from Monday to Friday
from 09:00am to 01:00pm and from 02:30pm to 06:30pm
Address: S.S. Adriatica 62, Misano Adriatico (RN)