CRM

Enhance guests’ loyalty
through customized
communications

Your customers first

Ericsoft CRM allows to establish a long lasting relationship with the guest from the first touch point. Thanks to email template and powerfull landing pages with an emotional impact, each communication between the hotel and the guest will enhance the quality of the guest experience and the hotel brand before, during and after the stay.

Fast quotes

Send to your guest quotes with unlimited option of days and room type, displayed on an online landing page

Automatic sending

Automatic sending allows to save time, reduce errors and increase efficiency of guest management activities

Statistics and report

Email tracking allows to have statistics on rate conversion from quote to reservation and emails opening rate

Contact management

From each request a new contact will be created with the complete communications chronology between guest and hotel

Quote management

Sending quotes will be quick and easy, in few seconds you can send an offer containing unlimited stay options. The future guest will receive an email (that will not be labelled “spam” as without commercial contents) with a short invite to click on a button to access to a mini website: a dynamic page with stay offers, rich in images and with an appealing layout.

 

Within the mini website there is an integrated chat that enable the guest to interact directly with the hotel, each message received will be visible on the CRM back end as well in order to check the complete communication chronology. The drag&drop system for the mini website creation is very easy to use and allows to personalize the offer with images, videos, colours and texts.

 

The rapid quote management and the dynamic offer presentation transform quote into confirmed reservations, increasing the conversion rate and the hotel’s direct reservation.

Guest experience

Thanks to the CRM you are able to create prefilled template that will be sent automatically in the diverse moments of interaction with the guest: confirmation, pre-arrival, welcome and post stay.

 

You can create different template based on guest type (family, couple, business traveller) and recall them through a tag system to reduce manual task.

 

Customize communications and relevant communications send by the hotel are the basement for a pleasant guest experience.

Marketing activities

The CRM allows to implement marketing activities through communications containing offers and discount codes to previous guest and also to potential clients that shown interest for the hotel leaving their contact email.

 

The aim of this communications is to nurture the relationship with existing clients, encouraging them to repeat their experience and to gain new clients.


Why choose ericsoft?

We have been creating complete and highly specialized technological solutions for the hospitality industry since 1995.

 

Having an exclusive focus on a single industry, our investments have always been entirely dedicated to the development of our software and innovative applications for hotel and restaurant management.

 

The experience gained over the years, together with what we acquire on a daily basis by being in contact with hospitality professionals, allows us to understand the real needs of the sector and to develop, based on new market trends and regulations, flexible and scalable solutions that can be customized according to the needs of each property, from independent ones to chains.

Give us your contact details and our team will advise the most suitable solution according to your needs.

Property name
Full Name
Phone
Email
Country
City:
Province:
Country:
Already an ericsoft customer?
Request

Suite 4°: Revenue oriented software

for complete property management

Book your free demo >

Certification

Information

helpdesk: 365 days a year 
from 8:00am to 8:00pm

Offices: from Monday to Friday

from 09:00am to 01:00pm and from 02:30pm to 06:30pm

Address: S.S. Adriatica 62, Misano Adriatico (RN)

VAT: 04211680402

Copyright © 2019 Ericsoft Srl - Via Adriatica, 62, Misano Adriatico (RN) - Italia
Website created with ericsoft